08bet's Privacy Policy

This privacy policy applies to the 08bet platform. When you use our website, create an account, or use our services, you are considered to have accepted the terms of this policy. We give your privacy the highest importance and are committed to providing a secure environment with SSL encryption and fair play.

1 Scope of Information Collection

We collect only the information needed to operate our services properly and to give you the best experience. When you create and use an account on 08bet, we may collect the following types of information:

1.1 Directly Provided Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• Your current address in Bangladesh
• Identity document details (National ID card or passport)
• Preferred payment method (bKash, Nagad, Rocket, Upay, bank transfer)
• Transaction details and history

1.2 Automatically Collected Information

When you visit our platform, some information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and duration of visit
• List of pages viewed and navigation patterns
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Use

08bet uses your personal information only for specific, lawful, and transparent purposes. We never sell your information to third parties without your consent.

• To create and manage your account
• To verify age and confirm identity (for users aged 21+ only)
• To process transactions and ensure financial security
• To prevent fraud and illegal activity
• To provide customer support and resolve complaints
• To improve platform functionality
• To send relevant offers and information with your permission
• To enforce responsible gaming policies

3 Data Storage and Security

We apply industry-standard security measures to protect your personal information. Every data transfer is secured using SSL (Secure Sockets Layer) encryption.

3.1 Technical Security Measures

• End-to-end SSL/TLS encryption
• Secure server infrastructure and regular security audits
• Two-factor authentication
• Automated monitoring to detect suspicious activity
• Restricted staff access — only authorized personnel can view your information

3.2 Retention Period

We retain your information for as long as your account is active and as required to meet applicable legal obligations. Even after account closure, financial records and identity verification data may be kept for a specified period in accordance with regulatory requirements.

4 Sharing Information with Third Parties

08bet never sells, rents, or transfers your personal information to third parties for commercial purposes. However, in specific circumstances, limited information may be shared with our service provider partners:

• Payment processing service providers (bKash, Nagad, Rocket, Upay, and banking partners) — solely to complete transactions
• Identity verification services — for the KYC process
• IT service providers — for platform operations, under strict confidentiality agreements
• Legal authorities — only in response to a legal order or lawful investigation

All of the above third parties are contractually bound to comply with our privacy standards and may not use your information for any other purpose.

5 Cookie Policy

Our platform uses cookies to ensure smooth performance and to improve your experience.

5.1 Types of Cookies

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyze platform usage.

5.2 Cookie Control

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some platform features to stop working.

6 Your Rights

As a registered user of 08bet, you have the following rights:

To exercise any of the above rights, contact us at [email protected]. We will process your request within a reasonable time.

7 Protection of Payment Information

The security of financial transactions is our top priority. We handle transactions via bKash, Nagad, Rocket, Upay, and bank transfer, and every payment is completed through an encrypted connection.

• Card numbers or payment PINs are never stored directly on our servers
• Payment gateways handle transactions within their own high-grade security systems
• A secure reference number is provided after each transaction
• If an unusual transaction is detected, the account is automatically secured

8 Privacy of Minors

08bet strictly does not provide services to anyone under the age of 21. We do not intentionally collect personal information from any minor. If we become aware that a minor's information has been collected by mistake, it will be deleted immediately and the account will be closed.

Age verification is mandatory at the time of account creation and may be re-verified later through identity documents.

9 Policy Changes and Updates

We may update this privacy policy from time to time to keep pace with business changes, legal requirements, or technological developments.

• We will notify you by email before any significant changes take effect
• The date of the latest update will always be shown at the top of this page
• Continued use of the platform after changes are made will be considered acceptance of the new policy
• Previous versions will be provided upon request

10 Responsible Gaming and Data Protection

We believe responsible gaming and data protection complement each other. Information about your gaming patterns is used solely for your protection:

• To detect unusual gaming behavior and provide assistance when needed
• To process self-exclusion or limit-setting requests
• To provide information and resources related to responsible gaming

To learn more about responsible gaming, visit our Responsible Gaming page.

11 Contact and Complaints

For any questions, concerns, or complaints related to this privacy policy, please contact our customer support team. Our support is available 24/7 and is provided in both Bengali and English.